GIFTOPIA – TERMS AND CONDITIONS

GENERAL

• You are agreeing to Giftopia’s terms and conditions when you access, browse or use this website.
• When you purchase an item displayed on the Giftopia website, you agree to be bound by these Terms and Conditions.
• From time to time Giftopia may need to amend these Terms and Conditions and any amendments become effective immediately.
• All goods remain the property of Giftopia until paid in full.
• The customer or recipient cannot hold Giftopia liable for any incidences that may occur (eg, damage, illness, or injuries) from any of the products that maybe consumed or used from one of our gifts or floral arrangements. It is the responsibility of the customer/recipient to make sure that the products meet the individuals requirements and are not harmful to the individual to consume or use.
• Giftopia offers the service of a free membership, with many benefits to our customers when they purchase items from Giftopia’s online store. Once you register to become a Giftopia member, it is the responsibility of the member to maintain and update all information required for easy processing of orders and correspondence. You agree to take responsibility for all transactions and any other activity that occur within your membership account. You agree to maintain and keep all membership details including your membership login and membership password confidential and secure at all times.

PRICING & ORDER PLACING

• All prices are AUS dollars and include GST, Handling Fee and Delivery Fee – No more to pay. These fees also include a Credit Card clearing fee of 2.5% to cover the cost of offering a credit card service.
• Products and images found on this site are used as guides only and sometimes due to an item being unavailable or out of season, it may cause the final product to be slightly different from the image illustrated. Giftopia reserves the right to make the decision to substitute the unavailable item with a similar item to equal or greater value.
• The images and designs pictured on this website indicate the ‘Classic’ size/value and the price is representative of the product illustrated. The ‘Standard’ price (if selected) indicates a decrease in the size of the flower and container value. The ‘Premium’ indicates a larger increase in size of the flower and container value.
• Once you have placed your order with Giftopia’s online store, you will receive an email confirmation and receipt. If you do not receive this email confirmation/receipt, this means your order has not been received or processed and you need to contact Giftopia immediately.
• Giftopia must receive your payment in full prior to supplying your beautiful gift.
• It is very important to make sure you have supplied Giftopia with the correct delivery address and any additional information that may assist us in the prompt delivery of your order. Unfortunately, Giftopia will not refund monies for incorrect information or delivery details.
• Please read the contents description carefully. Props such as, glasses, platters etc are not included, unless specified in the detailed contents listing.

CANCELLATIONS, REPLACEMENTS, REFUNDS

CANCELLATIONS

Giftopia cannot cancel any order that has already been made up, even if the order has not been delivered. If the cancellation request is made before make up, then Giftopia may be able to cancel the order. However, Giftopia cannot guarantee that the order can be cancelled if particular stock was ordered specifically for your order.

REPLACEMENTS

A complimentary guide on ‘How to care for your flowers’ and a sachet of flower food is attached to every order of flowers that are delivered. By following the instructions on the guide and use of the flower food we are sure that you will enjoy your flowers for much longer.


We guarantee the freshness and quality of our flowers and that you will only receive the best every time you purchase flowers arranged and supplied by Giftopia. If you are not satisfied with the quality of your flowers we are more than happy to replace them for you.

Flower Quality Replacement Guarantee

Quality complaints must be received within 3 days of delivery. A photo is highly recommended for quick resolution to quality complaints. To honour our replacement guarantee, Our instructions on how to care for your flowers and use of the flower food must be met. Complaints received after this time frame will be considered on an individual basis.

Refunds

Generally it is not Giftopia’s policy to refund the price of a product. However, every situation and customer is different, which may require a decision on a case by case basis. Giftopia can aslo provide alternative solutions such as resending the order or giving a credit voucher for future use with Giftopia. Please contact Giftopia, so we can determine the right solution for you.

Non Delivery

• Recipient refuses to accept delivery of the gift
• Address provided is incorrect
• We are instructed to leave the order in a safe place if no one is home (eg: porch, balcony, front door) and the unfortunate event of theft or damage occurs.

CANCELLATIONS, REPLACEMENTS, REFUNDS

WARNING: Under the Liquor Act it is an offence to supply alcohol to a person under the age of 18 years and for a person under the age of 18 years to receive or purchase liquor. Under the liquor licencing act section 6(1)(I) of the Liquor Act, Giftopia is exempt from the need to hold a liquor licence in limited circumstances. These circumstances allow florists and gift shops to sell gift baskets containing liquor without the need to hold a liquor licence. However, Liquor Act offences still apply where liquor is supplied to minors. Maximum court penalties of $5,500 apply ($550 penalty notice) for this offence.

COPYRIGHT

Giftopia is a registered trademark and all rights are reserved. Property and material contained on the Giftopia website may not be in any way reproduced, published, copied, broadcast, rewritten or distributed. This property and material on the Giftopia website must only be used for the purposes of browsing or acquiring goods and services.